We are committed to protecting your privacy and this policy sets out how we collect personal data, how we use it and how we store it. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. If you have any questions about your personal information or this policy please contact us by email, telephone or post:
PO Box 1110
Tel: +44(0)1782 251000
We collect your personal information when you subscribe to our mailing list, contact us in person, or using an online form, communicate with us by email, telephone or post, make a donation, request our bank details, place an order or comment on a web page. We may also collect your personal information in-person at events which you attend, or when you visit our headquarters.
We also collect information about how you use our sites, which pages you visit and how often you visit, to improve our services.
For operation and maintenance purposes our servers store system logs - files which record your interactions with our sites.
We may collect the following information:
We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Your data is held and used by us at our headquarters in Stoke-on-Trent, and by external parties such as third-party technical service providers, mail carriers and cloud service providers. We may use your personal information in the following ways:
The following sections give more detail about how we use your personal information.
If you subscribe to our email mailing list we collect your email address. We will use your contact details to send you regular emails. Each email we send will contain a link which allows you to unsubscribe from our mailing list.
If you use a credit or debit card to make a donation or place an order online or over the phone, we make sure that we keep your card details secure. Only trained and authorised staff are allowed to process card payments, and card details are destroyed securely once the payment has been processed. Online payments are handled by third-party providers Worldpay and PayPal – we do not process or store card details electronically. We operate in accordance with the Payment Card Industry Data Security Standard (PCI DSS). You can find out more about the PCI DSS here.
We will use the contact details you give us to contact you about the work of Cross Rhythms.
We will only communicate with you in the ways that you want us to and will always respect your privacy. If you want to change how we contact you, please let us know by calling +44(0)1782 251000 or emailing firstname.lastname@example.org. If you ask us not to use your personal information for fundraising or marketing purposes we may keep your details on a suppression list so that we know not to contact you.
Where possible and appropriate, we will rely on getting your consent to our use of your personal information. However, we also rely on legitimate interest as our legal basis to collect, use and store your personal information. We rely on donations to sustain our work, so it is in our interest to contact past and potential donors to update them on the work of Cross Rhythms and ask for their financial support. For example, if you have made a donation we may send you letters about our work because we have a legitimate organisational interest to use your personal information to contact you and there is no overriding prejudice to you by using your personal information for this purpose. We will always provide you with the option to opt-out of having your personal information used in this manner.
We monitor and analyse traffic on our websites to help us improve our services and we use a third party service called Google Analytics to help us do this. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of our sites, to prepare reports on its activities and share them with other Google services.
We allow you to interact with social networks or other external platforms directly from our websites. The interaction and information obtained are always subject to your privacy settings for each social network or platform. These services might in some cases still collect traffic data for the pages where the service is installed, even if you don’t use it.
We use the following services: AddToAny, Facebook, Facebook Messenger, Pinterest, Blogger and Twitter. These services may collect Cookies and usage data, and process data in the US.
We embed external content, such as YouTube videos, on our sites. This content may contain adverts beyond our control. Your browser will automatically load web pages from the external content provider, which is equivalent to you visiting the site yourself. We only embed content from trusted third parties and we endeavour to make sure that all hosting sites hold data securely and meet the requirements of UK data protection laws.
We keep your personal information for as long as it is needed to provide our services and in accordance with accounting and tax rules. When we no longer need your personal information, it will be securely disposed of.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or records when you visit our site. Cookies allow our web applications to respond to you as an individual, tailoring our site to your needs, likes and dislikes. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our websites. You can find full details of the Cookies we use here.
Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We do pass your data to third parties who process data on our behalf. We make sure that all 3rd parties hold data securely and meet the requirement of UK data protection laws.
Children under the age of 13 must get consent from their parent or guardian before submitting their personal data.
We use 3rd party services to process personal data and in some cases, this processing may happen outside of the European Economic Area. We make sure that all 3rd parties hold data securely and meet the requirement of UK data protection laws. By communicating electronically with us you acknowledge and agree to our processing of personal data in this way. If you do not wish for this to occur, please let us know and we will respect your wishes but it may mean that we are unable to fully and effectively remain in contact with you.
Should you wish to exercise any of the above rights, please contact us using the details at the beginning of this policy. Please provide as much information as possible about the nature of your request. It may take up to 28 days for us to comply with your request. If we process your personal information for the exercise or defence of legal claims or we can demonstrate compelling grounds that override your rights and freedoms we may not be able to fulfil your request. However, we will contact you to discuss further.
Any data collected will be held in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation. Cross Rhythms is registered as a Data Controller with the Information Commissioners Office and our registration number is Z3162046.
Cross Rhythms may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If there are any significant changes to this policy we may contact you by email or post to let you know and may place a notice on our website. This policy was last updated on the 23rd of September 2019.
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